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QUALITY MANAGEMENT

QUAL
2.0
9
QUALITY MANAGEMENT

30h

·         To understand the interest and the fundamental principles of quality approach and management.

·         To know how to use quality tools in different situations.

·         To know the framework of standardization and ISO 9000 certification.

To train good users of quality principles and tools.

  • Quality : fundamental concepts

Origins

Main authors

Concepts and vocabulary

PDCA cycle and Deming’s cycle

  • Quality politics and strategy

Quality management

Quality system and quality plan

Quality insurance

  • Quality function and company organization
  • Non-quality cost
  • Quality and certification
  • Standard ISO 9000 version 2000

Understanding of standards families ISO 9000 version 2000 and ISO 14000

Standard ISO 9001 version 2000

  • Documentary system and quality manual

System, procedures, instructions, recording

  • Quality audits
  • Related references to quality management
  • Approach for implementing quality management system according to ISO 9001 version 2000 standard
  • Measurement of customers et personnel satisfaction
  • Problem resolution method (MRP)
  • Other quality tools
  • Criticism of quality

Written examination on a quality topic.

 

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